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Transparency and Development, The GPS of Business Growth with Chuck Lafferty

November 1, 2022

Transparency and Development, The GPS of Business Growth with Chuck Lafferty

When investing in our business, we should look at three main components: improve our marketing, how the company looks, and most importantly, how it operates. Almost every shop owner ignores a crucial part of that third component: developing internal customers. 

Today, Chuck Lafferty visits us to share his thoughts on the importance of developing our team members, why it is crucial, and the best ways of doing so. Chuck talks about his journey as a leader and the learnings he got along the way that made him realize the importance of developing employees. 

We also discuss the true meaning of servant leadership, what type of internal customers are harder to develop, the importance of having our teams under constant development, and so much more. 

In this episode, you will learn:

  • About Chuck and his journey and growth as a leader in the automotive industry (3:43)
  • Why developing your internal customers is the best kind of investment (8:31)
  • Pulling people out of production to grow the business (11:41)
  • The importance of fluent communication and feedback (21:14)
  • Is it possible to develop “a rock”? (26:43)


    Jimmy Lea | Product Evangelist at KUKUI

    These are what you will get from listening to Kim Hickey on Maximum Octane. Kim is not shy nor will she hide behind the safe questions. She will always dig deep asking great questions to get to the core of the issue/topic.

    Insight, Information, and Engagement 

    Barney Fein

    Take it to the Max with Kim, her peddle to the metal energy and insight will spark your business success!

    Go to the front of the pack

    Amy Rookwood

    Never would have thought a podcast by an auto repair shop would have such useful information for a life coach! Kim is open, unconventional and totally easy to listen to. Loved her background story and this non-auto-centered woman can’t wait to hear more!


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