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How Empowering Internal Customers Can Increase Revenue with Matt Barnes

June 28, 2022

How Empowering Internal Customers Can Increase Revenue with Matt Barnes

Joining us today is Matt Barnes to talk about the benefits of empowering internal customers, removing the fear of failing, and being aware of our state of mind at work. 

Matt is the Owner and Operator of B&B Automotive and Superior Auto Service in Bryan, Texas. 

In this episode, we travel to the land where everything’s bigger to learn about Matt’s unique perspective on leading a business. Throughout our conversation, Matt shared his thoughts on the importance of bringing the right energy to work, empowering internal customers, and working hard to create a space where failure is allowed and accepted as part of any process. He also talks about the lessons he got from getting rid of an unproductive habit and the importance of remaining calm when things go South and everyone starts panicking. 

In this episode, you will learn:

  • Matt talks about how leaving an unproductive habit benefited him and his business (5:01)
  • Matt talks about the importance of leaving personal problems aside when it’s show time (6:11)
  • Matt explains how to deal with the hard-to-swallow-pill of failing (9:41)
  • Matt explains how he manages to remain calm in critical situations (14:38)
  • Matt shares a concrete example of how empowering internal customers translated into more revenue (17:27)


Jimmy Lea | Product Evangelist at KUKUI

These are what you will get from listening to Kim Hickey on Maximum Octane. Kim is not shy nor will she hide behind the safe questions. She will always dig deep asking great questions to get to the core of the issue/topic.

Insight, Information, and Engagement 

Barney Fein

Take it to the Max with Kim, her peddle to the metal energy and insight will spark your business success!

Go to the front of the pack

Amy Rookwood

Never would have thought a podcast by an auto repair shop would have such useful information for a life coach! Kim is open, unconventional and totally easy to listen to. Loved her background story and this non-auto-centered woman can’t wait to hear more!


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