May 31, 2022
Visiting us today is Bruce Spencer to talk about his experience joining the automotive industry as an “outsider.” After several relocations following the needs of his corporate career, Bruce decided to pivot and find a way that allowed him and his family to settle down. Bruce found a fantastic opportunity to do so by buying Walt Eger’s Service Center in 2016.
Bruce Spencer is the Owner of Walt Eger’s Service Center in Maryland; he is also the President of BJS Consulting and an experienced strategic leader of high-performing teams.
In this episode, we delve into Bruce’s journey transitioning from the corporate and consulting world into the automotive industry. We talk about the challenges he faced during the last six years, his thoughts and feelings about running a repair shop without being a technician, and the skills he brought into the business from his previous life.
We also discuss the importance, as business owners, of knowing to take distance from our company, owning and replying to bad reviews, and clear communication with internal customers. In addition, Bruce shared his flawless approach to deciding what things he won’t get involved in and spending time on them.
Tune in to episode 31 of Maximum Octane and learn about Bruce’s unique approach to the automotive industry.