Training, onboarding, SOPs, and even “org. charts” sound like big corporation words. Yet, they are crucial parts of any business, including small auto repair shops and any company from the automotive aftermarket. 

This week, I’m joined by Drew Bryant, Owner and Operator of db Orlando Collision Center, to talk about the big corporation things you can implement in your auto repair shop to have big corporation results.

Throughout our conversation, Drew shared his thoughts on the importance of spending time with new internal customers, training them, and making sure they soak in our auto shop’s culture, procedures, and responsibilities. Drew also talks about unproductive habits, how improving his morning routine was a game-changer for him, and much more. 

In this episode, you will learn:

• The unproductive habit Drew left behind (4:10)
• Never underestimate the power of onboarding and orientation (8:00)
• Drew shares his learnings working at Panera (13:50)
• When the process is clear, consistency is all you need (18:30)
• Onboarding done right (25:30)

Resources

• Connect with Drew on LinkedIn
• db Orlando Collision Center’s website
• Connect with db Orlando Collision Center on Instagram
• Connect with db Orlando Collision Center on Facebook
• Connect with db Orlando Collision Center on YouTube