February 1, 2022
Statistically, companies have a small percentage, between 10 and 20%, of top performer internal customers and a similar number of people on the exact opposite side of that spectrum. The rest of the entire workforce is in between those two groups. Ironically, most companies dedicate their time and resources to trying to “fix” those underperforming collaborators in an attempt to recover them. This practice leaves a massive amount of talent completely unattended; that “middle” population is hidden at plain site talent that companies end up ignoring.
Today, we are thrilled to welcome Debbie Muno again to discuss the implications of the “Jan Brady” effect in an organization. Debbie Muno is the Managing Director of Genos North America, a globally recognized company offering Emotional Intelligence Solutions for Selection, Development, Training, and Certification.
In this episode, our conversation delves into the new challenges companies face after the changes the pandemic produced in the workforce, the way internal customers see work, and their priorities when choosing to stay in a firm, leave, or change it for one that offers better conditions. We discuss the importance of customized workshops and training for each internal customer and create personalized business hours. Debbie shared her thoughts on what companies are really competing for, what is a competitive advantage, what makes an engaging culture, and much more.
Tune in to episode 14 of Maximum Octane and get a different perspective on the best way to deal with the new world’s challenges.