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Looking After the Jan Brady’s Within Our Organization | Debbie Muno – Part 2

February 1, 2022

Looking After the Jan Brady's Within Our Organization | Debbie Muno - Part 2

Statistically, companies have a small percentage, between 10 and 20%, of top performer internal customers and a similar number of people on the exact opposite side of that spectrum. The rest of the entire workforce is in between those two groups. Ironically, most companies dedicate their time and resources to trying to “fix” those underperforming collaborators in an attempt to recover them. This practice leaves a massive amount of talent completely unattended; that “middle” population is hidden at plain site talent that companies end up ignoring.

Today, we are thrilled to welcome Debbie Muno again to discuss the implications of the “Jan Brady” effect in an organization. Debbie Muno is the Managing Director of Genos North America, a globally recognized company offering Emotional Intelligence Solutions for Selection, Development, Training, and Certification.

In this episode, our conversation delves into the new challenges companies face after the changes the pandemic produced in the workforce, the way internal customers see work, and their priorities when choosing to stay in a firm, leave, or change it for one that offers better conditions. We discuss the importance of customized workshops and training for each internal customer and create personalized business hours. Debbie shared her thoughts on what companies are really competing for, what is a competitive advantage, what makes an engaging culture, and much more.

Tune in to episode 14 of Maximum Octane and get a different perspective on the best way to deal with the new world’s challenges. 

Some questions I ask:

  • Some companies have pizza parties or bowling nights, and they think we have an engaged culture and a great place to work. Do you see that? In the professional world? (2:40)
  • What can you say about the “Jan Brady” effect in an organization? (15:47)

In this episode, you will learn:

  • What is talent, and what makes people successful? (2:45)
  • The blood, sweat, and tears none of us see. What we need to do to create a real change in our culture (4:23)
  • About the Jan Brady’s of our organization (8:07)
  • The real competition. Companies compete with their cultures to attract internal customers (14:48)
  • What is a competitive advantage in today’s market (25:12)
  • Companies should seriously consider customized job positions and flexible working hours (29:31)


Jimmy Lea | Product Evangelist at KUKUI

These are what you will get from listening to Kim Hickey on Maximum Octane. Kim is not shy nor will she hide behind the safe questions. She will always dig deep asking great questions to get to the core of the issue/topic.

Insight, Information, and Engagement 

Barney Fein

Take it to the Max with Kim, her peddle to the metal energy and insight will spark your business success!

Go to the front of the pack

Amy Rookwood

Never would have thought a podcast by an auto repair shop would have such useful information for a life coach! Kim is open, unconventional and totally easy to listen to. Loved her background story and this non-auto-centered woman can’t wait to hear more!


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