Service advisors are a vital part of every auto repair shop. Making the right choice when hiring them can be the difference between boosting your automotive business, slowing it down, or drowning it. 

Ask yourself a simple question, would you rather bridle a racehorse or saddle a donkey? Because you’ll work as hard for both of them. 

In today’s episode, I’m joined by Jodi and Darren Knepper, Franchise Owners of Lee Myles Auto Care & Transmissions, in two separate locations, Birdsboro and Reading, Pennsylvania. 

Throughout our conversation, Jodi and Darren shared their experiences as franchise owners for almost two decades and how they balance having to “follow some rules” and imprinting their own style to the business. They also talk about the advantages of working with DVIs in clients’ cars and how crucial service advisors are to selling them to customers. 

Additionally, they share their thoughts on hiring the right service advisor for auto repair shops, their passion for cars, and the funny story of how expanding their business to a second location came up.

In this episode, you will learn:

• Why DVIs make Auto Care and Transmissions shops’ lives easier (6:18)
• What’s the primary trait every service advisor should have (8:28)
• Would you bridle a racehorse or a donkey? (12:08)
• How to realize if someone is service advisor material (14:11)
• Where is the best place to get good service advisors (17:13)
• The story behind owning a second auto repair shop (17:59)
• Always be the dumbest person in the room (26:47)

Resources

• Lee Myles Autocare & Transmissions website