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Hire The Right Service Advisor And Level Up Your Auto Repair Shop with Jodi and Darren Knepper

March 21, 2023

Hire The Right Service Advisor And Level Up Your Auto Repair Shop with Jodi and Darren Knepper

Service advisors are a vital part of every auto repair shop. Making the right choice when hiring them can be the difference between boosting your automotive business, slowing it down, or drowning it. 

Ask yourself a simple question, would you rather bridle a racehorse or saddle a donkey? Because you’ll work as hard for both of them. 

In today’s episode, I’m joined by Jodi and Darren Knepper, Franchise Owners of Lee Myles Auto Care & Transmissions, in two separate locations, Birdsboro and Reading, Pennsylvania. 

Throughout our conversation, Jodi and Darren shared their experiences as franchise owners for almost two decades and how they balance having to “follow some rules” and imprinting their own style to the business. They also talk about the advantages of working with DVIs in clients’ cars and how crucial service advisors are to selling them to customers. 

Additionally, they share their thoughts on hiring the right service advisor for auto repair shops, their passion for cars, and the funny story of how expanding their business to a second location came up.

In this episode, you will learn:

  • Why DVIs make Auto Care and Transmissions shops’ lives easier (6:18)
  • What’s the primary trait every service advisor should have (8:28)
  • Would you bridle a racehorse or a donkey? (12:08)
  • How to realize if someone is service advisor material (14:11)
  • Where is the best place to get good service advisors (17:13)
  • The story behind owning a second auto repair shop (17:59)
  • Always be the dumbest person in the room (26:47)


Jimmy Lea | Product Evangelist at KUKUI

These are what you will get from listening to Kim Hickey on Maximum Octane. Kim is not shy nor will she hide behind the safe questions. She will always dig deep asking great questions to get to the core of the issue/topic.

Insight, Information, and Engagement 

Barney Fein

Take it to the Max with Kim, her peddle to the metal energy and insight will spark your business success!

Go to the front of the pack

Amy Rookwood

Never would have thought a podcast by an auto repair shop would have such useful information for a life coach! Kim is open, unconventional and totally easy to listen to. Loved her background story and this non-auto-centered woman can’t wait to hear more!


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