December 7, 2021
As a self-confessed workaholic, perhaps one of the toughest challenges Bill Nalu faced as a leader was to decide to close on Saturdays. He didn’t want his internal customers and their families to go through what he experienced working 60 hours a week.
Bill Nalu, our guest today, is the President of Interstate Auto Care and a fantastic leader who lives and breathes serving. At Interstate Auto Care, Bill and his crew focus on offering superior customer service, integrity, and professionalism.
In this episode, our conversation spin around the many aspects of being a successful leader. We talked about why sometimes the relationships at work don’t mimic our relationships at home, the kind of people we should hire to work with us, and how hard it is sometimes to talk about feelings with tough men that work fixing cars. Bill shared brilliant insights about being aware of cultural traits when dealing with customers, the importance of balance in leadership, and how do encouragement should look like to avoid creating “praise junkies.”
Tune in to episode 6 of Maximum Octane and grasp Bill’s fantastic and effective leadership style.