Training, onboarding, SOPs, and even “org. charts” sound like big corporation words. Yet, they are crucial parts of any business, including small auto repair shops and any company from the automotive aftermarket. 

This week, I’m joined by Drew Bryant, Owner and Operator of db Orlando Collision Center, to talk about the big corporation things you can implement in your auto repair shop to have big corporation results.

Throughout our conversation, Drew shared his thoughts on the importance of spending time with new internal customers, training them, and making sure they soak in our auto shop’s culture, procedures, and responsibilities. Drew also talks about unproductive habits, how improving his morning routine was a game-changer for him, and much more. 

In this episode, you will learn:

• A bit about Roy’s journey in the automotive industry (4:20)
• We all want to be recognized, valued, and appreciated in the workspace (6:30)
• About Roy’s 8 years journey as an auto repair shop CEO (11:30)
• Roy shares his recipe to increase internal customers retention (16:10)
• The importance of being proactive in spotting issues with your people (24:20)

Resources

• Connect with Roy on LinkedIn
• Connect With A&D Repair on Facebook
• Connect With A&D Collision on Facebook
• Connect With A&D on Instagram
• Connect With A&D on LinkedIn