Creating a people-centric culture is easier said than done; many companies brag about having it, yet just a few are telling the truth. 

In today’s episode, the Co-Founders of 360 Payments, Lisa Coyle and Jesse Meddaugh join us to share their views on the need and benefits of people-centric cultures and their experiences incorporating technology into payment processes in the automotive industry. 360 Payments incorporates technology, integrates payments to software providers, and creates seamless payment experiences.

Throughout our conversation, Lisa and Jesse explain why contactless payments fit so well with car dealerships and auto repair shops, share their story of how they decided to start 360 Payments, and their initial vision for the company. We also discuss why training is essential to avoid “getting burned,” debunk myths about Text-To-Pay, and much more. 

In this episode, you will learn:

• A bit about Lisa and Jesse’s story before founding 360 Payments (2:28)
• Treating internal and external customers the same way (4:49)
• Why contactless payment methods fit so well in the automotive industry (8:32)
• Is Text-To-Pay safe? (14:22)
• The automotive industry and the need for training to avoid “getting burned” (24:01)

Resources

• 360 Payments website
• Connect with Lisa on LinkedIn
• Connect with Jesse on LinkedIn