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Turning Our Internal Customers Into Inspiring Leaders

November 9, 2021

Turning Our Internal Customers Into Inspiring Leaders with Al Oramas

Although the difference might seem subtle, and every company needs both, managers and leaders are not the same. For instance, managers have people working for them; leaders have people following them. Managers take responsibility for a situation; leaders take charge, they’re influential, they set the example. Al Oramas, our guest today, was seated at the Jacksonville SuperConference organized by ATI when he had a realization: “I’ve been training managers forever. How much effort have I made in training leaders?”

Al Oramas, our very first guest to the show, is the President of Pro Auto Care and a dear friend. He started his company almost 30 years ago, in 1992. Since then, they’ve been pillars in the Denver and metropolitan area, serving their clients with excellence, and giving back to the community, supporting local schools, various charities, and organizations like Alzheimer’s Organization, Gateway, Habitat for Humanity, and many more. 

In this episode, our conversation revolves around Al’s decision to turn their internal customers into leaders. We explore the circumstances that made him decide that, how he promoted that change, his internal customers’ reaction, and the results he got from it. In a frank conversation, Al shared the details of that transition, how it was for him to leave the “daddy syndrome” behind, and give more freedom and autonomy to his teams.

Tune in to episode 2 of Maximum Octane and learn more about Al’s transition from being a dad that knows and solves everything to a leader that encourages and promotes leadership.

Some Questions I Ask:

  • You wanted all of your internal customers to behave like leaders. Can you share a bit about how this came about? (2:53)
  • What are the differences between a manager and a leader? (6:20)
  • How are you learning to step aside and let everyone else start taking the lead and doing their jobs? (18:52)

In this episode, you will learn:

  • An aha moment, turning managers meeting into a leadership meeting (5:28)
  • How did Al’s internal customers react to his new approach to the business (7:48)
  • The importance of defining and understanding what success means for our team members (9:49)
  • How important it is to create a safe space where ideas can be expressed and discussed freely (15:38)


Jimmy Lea | Product Evangelist at KUKUI

These are what you will get from listening to Kim Hickey on Maximum Octane. Kim is not shy nor will she hide behind the safe questions. She will always dig deep asking great questions to get to the core of the issue/topic.

Insight, Information, and Engagement 

Barney Fein

Take it to the Max with Kim, her peddle to the metal energy and insight will spark your business success!

Go to the front of the pack

Amy Rookwood

Never would have thought a podcast by an auto repair shop would have such useful information for a life coach! Kim is open, unconventional and totally easy to listen to. Loved her background story and this non-auto-centered woman can’t wait to hear more!


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