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Focusing On Individuality To Improve The Collective with JeanAnn St Grace

November 22, 2022

Focusing On Individuality To Improve The Collective with JeanAnn St Grace

What kind of vehicle are you? A semi-truck that needs a defined plan and route before hitting the road; a sports car, fast, agile, and always looking for shortcuts; or perhaps a diesel truck, a constant, consistent performer, who needs supervision and steady direction, but who always delivers? 

What about your internal customers? What kind of vehicles are they? 

In today’s episode, JeanAnn St Grace visits us to share her unique view on group management, customer service, and how we react to and deal with our emotions. She is the Founder of The Simple Heart Sanctuary, a space dedicated to helping people take control of their healing journey. 

She highlights the importance for shop owners of knowing themselves before guiding internal customers, how we can use technology to create “owner manuals” on how to run a business, why it is crucial to embrace internal customers’ uniqueness, and so much more. 

In this episode, you will learn:

  • How car issues can turn into personal issues (3:10)
  • Once you are in crisis mode, you’re incapable of operating at any level (6:53)
  • Different people can’t be managed exactly the same (10:25)
  • What kind of vehicle are you? (12:41)
  • Emotions are like a wave (22:34)
  • How to create (and use) an “owner manual” (28:02)


Jimmy Lea | Product Evangelist at KUKUI

These are what you will get from listening to Kim Hickey on Maximum Octane. Kim is not shy nor will she hide behind the safe questions. She will always dig deep asking great questions to get to the core of the issue/topic.

Insight, Information, and Engagement 

Barney Fein

Take it to the Max with Kim, her peddle to the metal energy and insight will spark your business success!

Go to the front of the pack

Amy Rookwood

Never would have thought a podcast by an auto repair shop would have such useful information for a life coach! Kim is open, unconventional and totally easy to listen to. Loved her background story and this non-auto-centered woman can’t wait to hear more!


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