Focusing On Individuality To Improve The Collective with JeanAnn St Grace
November 22, 2022
What kind of vehicle are you? A semi-truck that needs a defined plan and route before hitting the road; a sports car, fast, agile, and always looking for shortcuts; or perhaps a diesel truck, a constant, consistent performer, who needs supervision and steady direction, but who always delivers?
What about your internal customers? What kind of vehicles are they?
In today’s episode, JeanAnn St Grace visits us to share her unique view on group management, customer service, and how we react to and deal with our emotions. She is the Founder of The Simple Heart Sanctuary, a space dedicated to helping people take control of their healing journey.
She highlights the importance for shop owners of knowing themselves before guiding internal customers, how we can use technology to create “owner manuals” on how to run a business, why it is crucial to embrace internal customers’ uniqueness, and so much more.
In this episode, you will learn:
- How car issues can turn into personal issues (3:10)
- Once you are in crisis mode, you’re incapable of operating at any level (6:53)
- Different people can’t be managed exactly the same (10:25)
- What kind of vehicle are you? (12:41)
- Emotions are like a wave (22:34)
- How to create (and use) an “owner manual” (28:02)
