Plugging technology into your auto repair shop can improve your productivity and efficiency, reduce costs, and make your internal and external customers’ lives easier IF you choose the right software.

This week, I’m joined by Kirk Mize and Jesse Meddaugh to discuss the advantages and the proper use of tech in auto repair shops. Kirk is the Director of Sales at Shop Boss, the premier shop management software for independent automobile repair shops and national repair brands. Jesse is a Founding Partner at 360 Payment Solutions, a payment processor designed to add value to its partners and shorten their sales cycles.

Throughout our conversation, you’ll learn why specificity beats broader approaches in business every day of the week, the difference between focusing on offering the lowest price or the best customer experience, and how to choose the right software for your auto shop. We also discuss the importance of picking software that supports your business model and growth goals, why having SOPs and systems in place is so crucial, and much more.

In this episode, you will learn:

• Jack of all trades, master of none (4:10)
• Why you shouldn’t dabble here and there and create weak branches (6:30)
• How to pick the right software for your auto repair shop (10:40)
• The importance of having SOPs and systems in place (14:10)
• Do everything you do in your business improves the process? (20:20)
• Stay in touch with your suppliers (24:20)
• Exploring your software tools can improve your auto shop’s productivity (29:30)

Resources

• Shop Boss website
• Connect with Kirk on LinkedIn
• 360 Payments website
• Connect with Jesse on Twitter